ISO 9001: 2015 Management System certification is a quality management system which aims to continually improve the performance and efficiency of our business. The whole idea behind this is to continually improve the experience of our customers and to give our clients confidence in dealing with Corprotex. We record all errors and complaints so that we can learn from these and put procedures and measures in place to stop these issues from arising in the future. Below is a brief guide to the 8 principle of quality.

 

If you have any questions in relation to our system please feel free to contact the team at Corprotex and we will be happy to assist.

 

The 8 Principles of Quality

 

1. Customer Focus

  • Companies depend on customers therefore need to understand current and future customer needs.
  • Ensuring company objectives are in line with customer needs and expectations
  • Communicating customer needs and expectations throughout the company
  • Measuring customer satisfaction and acting on results
  • Systematically managing customer relationships

2. Leadership

  • Leaders establish an internal environment where people can become fully involved in achieving the company’s objectives
  • Considering the needs of all interested parties i.e. customers, suppliers, employees etc.
  • Setting challenging goals and targets
  • Providing people with resources and training
  • Inspiring, encouraging and recognising peoples contributions

3. Involvement of People

  • People are the basis of a company and their abilities should be used for the company’s benefit
  • People understanding the contribution of their role in the company
  • People identifying constraints on their performance
  • People evaluating their performance against goals and objectives
  • People openly discussing problems and issues

4. Process Approach

  • Desired results are achieved when activities and related resources are managed as a process
  • Defining the activities to obtain a desired result
  • Establishing responsibilities and accountability for managing key activities
  • Focussing on factors such as resources, methods and materials to improve key activities at the company
  • Evaluating risks, consequences and impacts on customers, suppliers and other interested parties

5. System Approach to Management

  • Understanding and managing inter-related processes as a system contributes to the company’s effectiveness and efficiency in achieving its objectives
  • Structuring the system to achieve the company’s objectives in the most efficient way
  • Understanding the interdependencies between the processes of the system
  • Continually improving the system through measurement and evaluation

6. Continual Improvement

  • Continual improvement of the company’s overall performance should be a permanent objective
  • Employing a consistent companywide approach to continual improvement of the company’s performance
  • Establishing measures to track continual improvement
  • Recognising and acknowledging improvement

7. Factual Approach to decision Making

  • Effective decisions are based on the analysis of data and information
  • Ensuring that data and information are sufficiently accurate and reliable

8. Mutually Beneficial Supplier Relationships

  • The company and its suppliers are interdependent and a mutually beneficial relationship enhances the ability to create value
  • Identifying and selecting key suppliers

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